1. Pake Vayb
- Vayb se lajan vityèl ou itilize anndan app la sèlman. Depi Vayb yo tonbe sou kont ou, achte a pa ranbousab.
- Si ou peye men Vayb yo pa tonbe sou kont ou, ekri nou nan 30 jou: n ap ba w Vayb yo oswa ranbouse w.
2. Abònman (Ti Chouchou, Kè Sote, Cheri Doudou)
- Abònman yo renouvle otomatikman chak mwa. Ou ka anile nenpòt lè; abònman an rete aktif jiska fen mwa ou te peye a, epi li pa renouvle ankò.
- Nou pa ranbouse yon mwa ki deja kòmanse, sof si lalwa mande l.
- Si yo te chaje w de fwa oswa pa erè, ekri nou epi n ap ranje sa.
3. Achte ki fèt pa Apple oswa Google
Si ou te peye nan app iPhone lan (Apple) oswa sou Android (Google Play), se Apple oswa Google ki jere ranbousman yo. Mande ranbousman an sou reportaproblem.apple.com oswa nan Google Play. Pou anile yon abònman Apple: Reglaj iPhone → non ou → Abònman.
4. Lòt peman (MonCash / NatCash)
Pou peman ki fèt deyò magazen yo (MonCash / NatCash), ekri nou nan sales@tzanmi.com ak imèl kont ou ak dat peman an. N ap reponn nan 3 jou travay. Si ranbousman an apwouve, lajan an retounen pa menm mwayen peman an nan 5 a 10 jou travay.
5. Vrè kado (flè, manje, elatriye)
- Si kado a pa ka livre, oswa moun ki resevwa a refize l anvan livrezon an kòmanse, n ap ranbouse w tout lajan an.
- Si kado a rive domaje oswa li pa sa w te komande a, ekri nou nan 48 èdtan ak yon foto, epi n ap ranplase l oswa ranbouse w.
- Yon kado ki deja livre byen pa ranbousab.
6. Kont ki sispann
Si yon kont sispann oswa efase paske li pa respekte règleman yo, Vayb ak abònman ki rete yo pa ranbousab.
English summary
Vayb credit packs are non-refundable once delivered. Memberships renew monthly and can be cancelled anytime; they stay active until the end of the paid month, and partial months are not refunded unless required by law. Apple and Google purchases are refunded through Apple or Google. For card purchases, duplicate or mistaken charges, or real gifts that could not be delivered, email sales@tzanmi.com and we will reply within 3 business days.